Clarity Call

Cancellation Policy

Booking Policy All appointments must be booked via the online booking system. If you are booking a free initial clarity call, no payment is required; however, the call must still be reserved in the system to secure your slot. For the Just For You Program, a booking is confirmed once you receive a confirmation email and the required payment is processed. Both types of appointments ensure you have a dedicated time so please book early to secure your preferred slot. Cancellation & Rescheduling We understand that life can be unpredictable and occasionally plans need to change. If you do not attend your clarity call or fail to provide at least 24 hours' notice to reschedule, the call will be forfeited, and future booking options may be limited. Please note, the program runs on fixed schedule, with all group sessions held on the same day and time each week. While we provide recordings for missed sessions, we cannot offer rescheduling of the live group sessions. Late Arrival Policy Your clarity call will take place at the scheduled time on the chosen day. If you do not answer, we will make two additional attempts to contact you. If no contact is made after these attempts, the call will be considered missed, and no further calls will be offered. A link to the weekly group sessions in the Just For You Programme will be sent in advance, and the session will begin promptly at the scheduled time each week. We ask that you log in a few minutes early so we can start on time and ensure the session flows smoothly. Please be punctual to get the most from the session. Wait List Policy If no appointments are currently available, clients may request to join the wait list. Should a cancellation occur, available appointments will be offered to clients on the wait list in order requests are received. Once contacted, a response is required within the timeframe provided. If no response is received, the appointment may be offered to the next person on the list. Joining the wait list does not guarantee an appointment but provides the opportunity to access earlier availability when possible. Changes by Us In the event that we need to reschedule a clarity call, the client will be offered an alternative appointment that best suits them. However, if a session in the Just For You Programme needs to be rescheduled, although the live session is recorded, we will offer a new date that aligns with the majority of the group.